INTERVIEW GUIDELINES

Interviewee name__________________________             Interviewer_________________________________ Date_____________________________________ Time_____________________________________ Place_____________________________________ Subject___________________________________
Time Allocated	Interviewer Question or Objective	Interviewee Response
1 to 2 min.	Objective Open the interview -Introduce ourselves -Thank Mr.&&& for his valuable time State the purpose of the interview- to obtain existing credit-checking policies.
5 min.	Question 1 What conditions determine whether a customer’s order is approved for delivery? Follow-up
5 min.	Question 2 What are the possible actions that might be taken once these conditions have been evaluated? Follow-up
3 min	Question 3 How are customers notified when stock is unavailable for their order? Follow-up
1 min.	Question 4 After a new order is received, approximately how long does it take to process it and put the order under shipment? Follow-up
1 min.	Question 5 Who are the individuals that perform credit checks? Follow-up
1 to 3 min.	Question 6 May I please have permission to interview all people who carry out credit checks? Follow-up If so: When would be the best time to meet with each of them?
1 min.	Objective Conclude the interview: -Thank Mr. &&& for his cooperation and assure him that he will be receiving a copy of what transpired during the interview.
21 min.	Time allocated for base questions and objectives
9 min.	Time allocated for follow-up questions and redirection
30 min.	Total time allocated for interview (2.00p.m to 3.00pm)